All Holyoke Credit Union branches will be closed on Wednesday, June 19, 2024 in observance of Juneteenth. Online banking and mobile banking are available 24/7. Thank you for banking at HCU!
For your safety and convenience, the West Springfield branch will be temporarily closed until Thursday, June 20th, 2024, due to the construction performed by the city. We encourage you to utilize our Feeding Hills and Holyoke branches. Thank you for your understanding.

Identity Verification

Posted: Apr 25, 2023

An extra layer of protection before Online Banking transactions are made.

In order to protect your money and sensitive information, beginning May 1st, 2023, HCU will be adding an extra level of security when logging into your online and mobile banking.  You will now be asked to input a one-time confirmation code when logging in.

What are the different ways I can receive my code?

You can choose from these options:

  • Call my phone: You will receive an automated phone call and a confirmation code.
  • Send me a text message: Your mobile device will receive an SMS text message with a confirmation code.

How do I receive my code using the “Call my phone” option?

Follow these quick steps:

  1. Select a phone number from the list, and then click “Call my phone”.
  2. In a moment, you will receive an automated phone call. Follow the voice prompts and use your phone’s keypad to enter the confirmation code displayed on the screen.
  3. The window will automatically close a few seconds after you enter the correct code.

 How do I receive my code using the “Send me a text message” option?

Follow these quick steps:

  1. Select a phone number from the list, and then click “Send me a text message”.
  2. In a moment, your mobile device will receive an SMS text message with a confirmation code.
  3. Type the code in the “Confirmation Code” field on the screen, and then click Submit.