Important Security Notice: Fraudsters are contacting members and pretending to be from the Holyoke Credit Union-even using our phone number (413) 532-7007 to make the call appear legitimate. They are falsely claiming there is “potential fraud” on your account to obtain sensitive information. Holyoke Credit Union will never request personal or confidential information through unsolicited calls, texts, or emails. If you receive a suspicious call, text, or email, do not respond. Please call our member service department directly at 413-561-9600.

Personal

Mobile Deposit

Mobile Deposit 

Download the Holyoke Credit Union mobile banking app and discover the convenience of depositing checks directly from your mobile phone any time, day or night. Deposits made before 3 p.m. may be available for use after 8:30 p.m. the same day. Deposits made after 3 p.m. may be available the next business day. All times in Eastern Standard Time.  A two-day hold may be placed on mobile deposits with the first $275 available on the business day of deposit.  

Holyoke Credit Union will notify you through your online banking system if an extended check hold is necessary and send a hold notice. If for some reason your deposit is rejected, we will send you a notification to the email address we have on file. 

The Holyoke Credit Union Mobile Deposit feature can be found in the main menu of the Holyoke Credit Union mobile app.

How to deposit a check using MOBILE Deposit:

  1. Sign in to Holyoke Credit Union Online Banking.
  2. Go to “Deposit a Check”under the online banking main menu. 
  3. The first time you use mobile deposit, you will be required to read and agree to the Mobile Deposit User Agreement
  4. Important! Use the drop-down menu to select the account where you will be depositing the check and fill in the check amount.
  5. Click the “Front of Check Image”, align the check within the lines, and then press your phone screen to capture the picture. 
  6. Click the “Back of Check Image”, align the check within the lines, and then press your phone screen to capture the picture.
  7. Tap the “Make Deposit”button on the screen and you should receive a “Your check has been deposited” message. If you have more than one check to deposit, press the “Deposit Another Check” button and follow the prompts.
  8. Paper checks should be retained for 14 days in a secure location. After 14 days, checks can be destroyed.

Please remember to:

  • Properly endorse the back of your checks by writing "For Mobile Deposit Only, Holyoke Credit Union, then Member Signature".
  • Take a clear picture of the entire front and back of the check.
  • For further questions regarding this service please call us at (413) 561-9601.

Mobile Deposit User Agreement

Click here to view our Account Disclosure

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