COVID-19 Update - May 15, 2020 - As of May 18, 2020 HCU's business hours will be expanding as we begin the process of a gradual reopening. The Holyoke and Feeding Hills Drive-thru hours will be: Mon. - Fri. 9:00 am - 4:00 pm and Sat. 9:00 am - 12:00 pm. The West Springfield branch and drive-thru will remain closed until further notice. If you wish to meet with a Member Service Representative at either of our branches, please call for an appointment. For Holyoke, call Sharon Carter at 413-341-0133. For Feeding Hills, call either Marjorie Letaez or Beth Cook at 413-278-6840. We thank you for your understanding and your continued patience!

Coronavirus Scams

Posted: Mar 27, 2020

Fraudsters are everywhere and are looking to take advantage of people, especially during times of fear and high stress. At HCU we urge you to be careful and be on the lookout for these Coronavirus scams:

 

  1. Fraudsters posing as the CDC – the CDC (Center for Disease Control) will never ask for your personal information. 
  2. The Fake Map – or the Corona-Virus-Map.com, which claims it provides an up-to-date coronavirus map like the one produced by John Hopkins University. BUT this one has malware embedded that will steal usernames, passwords, credit card numbers and other data stored on the user’s browser. 
  3. Phishing Scams – emails that use the coronavirus to lure people into opening the emails promising news of the virus, some posing as the CDC and the World Health Organization (WHO). They often will ask a user to click on a link or go somewhere for further information. If you do not know where it is coming from, don’t open it and don’t click on any links. You may need to validate the email by calling the person/company sending it to make sure it is legitimate.
  4. Charity Scams - be sure to only donate to established charities with known track records.

 

What to do:

 

  1. DO NOT REPLY to any phone calls from the credit union asking for your personal and online information. HCU will never contact you to ask for your personal information.
  2. Do not click on unknown emails, especially not password reset requests.
  3. Set up alerts and notify HCU of any suspicious activity.
  4. Be wary of charity scams.
  5. Be very cautious about visiting websites.
  6. Guard your personal information.

If you have any questions feel free to contact Adrienne Scott, Retail Banking Officer, at 413-278-6852.

And remember, that at HCU you are not alone!