COVID-19 Update - 08/13/2020 The Holyoke and Feeding Hills lobbies are now open to limited traffic (Holyoke - 5 members & Feeding Hills - 3 members at any time). Masks are required and social distancing will be practiced. HCU's hours will remain the same, M - F 9am - 4pm, Sat. 9am - 12pm. The West Springfield branch will remain closed until further notice. If you wish to meet with a Member Service Representative, please call for an appointment. For Holyoke, call Sharon Carter at 413-341-0133. For Feeding Hills, call either Marjorie Letasz or Beth Cook at 413-278-6840. We thank you for your understanding while we implement this "new normal"!

Coronavirus Precautions - We Care About You!

Posted: Mar 11, 2020

YOUR HEALTH IS IMPORTANT TO US. 

At Holyoke Credit Union we care about more than your financial health.  We care about your total well-being.  That means implementing practices and policies in our branches to prevent the spread of illness to keep our members and our employees healthy. 

Here’s what we can do every day to help keep you well. 

HAND WASHING POLICY.
Regular and thorough hand washing is one of the best ways to prevent the spread of viruses and bacteria. 

HAND SANITIZER.
All our locations are equipped with hand sanitizer for employees and members. 

DISINFECT.
Nightly all common surface areas at HCU will be thoroughly cleaned with a disinfectant solution. 

COVER UP.
Tissues are readily available for all to use to cover up coughs and sneezes. 

KEEP YOUR DISTANCE.
We ask employees to limit physical contact with others to prevent the spread of illness. 

STAY HOME.
Employees who do not feel well and exhibit signs of illness are asked to stay home and recover.  If you are not feeling well, you should probably stay home, too!

For more serious health concerns and outbreaks, HCU has additional procedures in place to limit the potential exposure for members and employees.  In the event HCU became exposed, we would implement pandemic procedures per CDC guidelines to ensure the safety of our members and our employees.  

REMOTE FINANCIAL SERVICES AVAILABLE TO OUR MEMBERS.

Many of HCU’s financial services are available to you on a 24/7 basis and we urge you to take advantage of them to protect yourself from the Coronavirus. Using your debit or credit cards instead of cash during this difficult time will also help protect you from the possible spread of germs.

  • Online Banking & Bill Pay
  • Mobile Banking App
  • Remote Deposit Capture
  • ATMs
  • HCU’s Debit Card
  • HCU’s Credit Card

If you have any questions, please contact Adrienne Scott, Retail Banking Officer at 413-278-6852.  We are happy to assist you!